Trust & Safety

Simple tips to book safely and avoid scams.

Spot a reliable listing

  • Check photos, description, and reviews.
  • Prefer verified profiles and review history.
  • Ask questions via MoroBnB messaging.
  • Be cautious with prices that seem too low and urgent requests.

MoroBnB rules

  • Keep conversations on the platform.
  • Do not share sensitive info (IBAN, codes, OTP).
  • Report any suspicious behavior.
  • Respect cancellation policies and house rules.

Anti-fraud commitment

  • We review reports and act quickly.
  • We may suspend accounts or remove listings.
  • We help resolve disputes related to the platform.

If something goes wrong

  • Contact the host via messaging.
  • Take screenshots and keep evidence.
  • Contact our support as soon as possible.
Contact support